TOWER HOUSEWARES CONSUMER CARE HELP PAGE

Welcome to our Consumer Care Help Page! This page is designed to provide you with the answers you need to typical questions you may have. Whether you're looking for information about our products, how to use them, or need assistance with a specific issue, we're here to help.

Our team of experts is dedicated to providing you with exceptional customer service, and we're committed to ensuring that your experience with our brand is a positive one. So, if you have any questions or concerns, don't hesitate to reach out to us.

We're always here to help and look forward to assisting you with all of your consumer needs.

I have a problem with my product

If you're experiencing problems with your Tower product, there are a few things to consider before contacting us. First, make sure you've checked the Instruction Manual for troubleshooting tips and solutions. If your product is electrical, check the fuse and socket to ensure they're working properly. Also, make sure the product is clean and free from any blockages or debris that may be hindering its performance. If you've gone through these steps and are still having issues, please contact our Consumer Care team with your model number, documentation (such as proof of purchase or extended warranty),and a brief description of the problem. We'll do everything we can to assist you and get your product back to working as it should.

To register your warranty, simply visit our website at Register My Warranty and follow the easy steps outlined on the page. By registering your warranty, you'll have peace of mind knowing that your purchase is protected and that you can take advantage of any benefits that come with it.

Spare Part Request

If you need spare parts for your product, you can easily request them by visiting our Spares and Accessories page here. From there, you can browse our selection of parts and accessories, and place an order for the items you need. If you can't find the part you're looking for, why not email to consumer care team on this link and provide details about what you are looking for. You can speed up the process with as much detail as possible. We're here to help you get the most out of your purchase, so don't hesitate to reach out to us for assistance.

General Order / Delivery Enquiry

At Tower, we understand that our customers may have questions or concerns about their purchase. If you have placed an order and would like to track its journey, please check your emails from the courier for tracking information. You can also log into your account on our website to view the status of your order. If you have any additional questions or enquiries, please don't hesitate to reach out to us. Our team is always here to help and committed to ensuring that you have the best possible experience with our brand.

User Manual

At Tower, we want to make it as easy as possible for our customers to find the information they need about our products. That's why we have included instruction manuals for all of our products on the product details page of our website. Simply navigate to the product you're interested in or purchased, and you'll find a link to the instruction manual on the page. We believe that providing easy access to instruction manuals is an essential part of ensuring that our customers have a positive experience with our products, and we're committed to making sure that you have all the information you need to make the most of your purchase.

How do I contact Customer Services

At Tower, we're committed to providing exceptional customer service, and our Consumer Care team is here to help you with any questions or concerns you may have. You can reach out to us by phone or email, and we'll do everything we can to assist you as quickly and efficiently as possible. If you choose to email us, you'll receive a unique ID that you should quote each time you contact us. While we encourage you to reach out to us if you have any issues, please avoid emailing us repeatedly, as this may slow down the process.

Our team is here to help, and we look forward to assisting you with all of your consumer needs.

Trade Enquiries/ PR / Collaboration Request

At Tower, we're always interested in hearing from potential trade partners, PR agencies, and collaborators. If you're interested in working with us, please reach out to our Trade Enquiries/PR/Collaboration Request team via email. We'll be happy to discuss potential opportunities and answer any questions you may have. You can always find out more on this page.

Our team is dedicated to building strong relationships with our partners, and we're committed to working with individuals and organizations who share our values and commitment to quality. We look forward to hearing from you and exploring how we can work together to achieve our shared goals.